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Editing an Existing Operation

To edit an existing operation, perform the following steps:

To edit an existing operation:

  1. On the Admin tab, select Site Management > ITSM Integration. The ITSM Integration view opens, listing the available services of the connected systems.

    • If you are connected to Service Now, two services are listed:

    • ServiceNow - Incident Management Service

    • ServiceNow - Create Request Management Service

    • If you are connected to Remedy, three services are listed:

    • Remedy - Create Incident Management Service

    • Remedy - Incident Status Management Service

    • Remedy - Query Incident Management Service

    • If you have added a connection to another ITSM system, it will be listed here.

  2. Click on one of the services. A list of the operations included in the selected service opens:

  3. Click on an operation. The Configure Operation view for that operation opens.

  4. In the top part of this screen, review and edit the operation settings, as described in About the Operation Settings.

  5. In the Configure Fields table, edit the parameters, as described in About the Parameter Settings.

  6. Click Save to save your edits.